- I receive an error message when I try to activate my licence. What should I do?
- What is the MULTILANG version?
- What is a Licence Pack?
- Why do I have to activate the digital publications?
- How can I transfer my mozaBook licence to another computer?
- My licence has expired. What content and functions can I still access?
- How can I activate my digital publication?
- What to do if I have already activated a licence code but I would rather use it in another user account.
- What licence code do I have? How do I know what digital content can I access with my licence code?
- I cannot use mozaBook even though I have a Mozaik TEACHER / Mozaik STUDENT licence.
- How can I switch to a Teacher account?
- Licence validity
- What is the difference between user licences and device-based licences?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I activate a Mozaik TEACHER or Mozaik STUDENT licence?
- How can I renew my licences?
- Can I modify and upgrade the type of my licence?
- How can I obtain School Admin rights, and what can I use them for?
- What is an XR licence extension?
If your Mozaik TEACHER or Mozaik STUDENT licence has expired, you can open only 5 media items per week. This means that, on mozaWeb, you can open 5 items from the Media library (3D scenes, videos, audio files, tools, quizzes, games and digital lessons) each week.
If you use the mozaBook software as well, when you launch it again, it will ask you to enter an activation code.
If your mozaBook CLASSROOM or mozaBook SCHOOL-LAB licence has expired, you can still use mozaBook with a limited range of functions:
• You will still be able to open the digital textbooks with an active licence, linked to your account, as well as your previously created exercise books.
• You can use the drawing tools (e.g., the compass and the ruler) and insert content into publications and blank exercise books, but you cannot save or upload them.
• You cannot access the content of the Media library on mozaWeb (3D scenes, videos, digital lessons).
If your textbook or mozaMap licence has expired, you can continue to use the demo versions of the textbooks or digital atlases; that is, you will see only the first few pages or a few maps.
You can remove the above restrictions by activating a new, valid licence code.
You can check the expiration date of your activated licences in the My licences menu.