- Can educational content found on mozaWeb or in mozaBook be shared externally?
- Why can't I open 3D scenes?
- How to watch 3D scenes with a VR headset?
- How can I download the offline version of 3D scenes in mozaBook?
- The 3D player is not launched in Windows 7
- I use a Chromebook. How can I open 3D scenes?
- Why do I get a message saying 3D scenes cannot be used on interactive boards?
- How can I open 3D scenes on Android interactive boards and tablets?
- VR Compatibility Guide for Mozaik Educational Products
- What is an XR licence extension?
The 3D player is not launched in Windows 7
After installing the latest version of the 3D player, certain computers running Windows 7 may display an error message similar to the following:
In order to solve this issue, the KB2670838 Windows update needs to be installed. It can be downloaded from the Microsoft website. After installing the update, the computer must be restarted.
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